Relationships affect everyone in business and every aspect of the operation. We have relationships with customers. We want them to keep coming back to us, to tell their friends about us for the correct reasons, to be advocates of our business, We have relationships with suppliers. We want them to want to help us through cost effective pricing, high quality parts or … [Read more...] about HR as the Conscience of the Business – Part Two
business
Big Boss: Undercover
Maybe I am a sad individual, and not just because I watched an episode of Big Boss Undercover. However, I did and it had a few interesting perspectives. The Big Boss featured was the Chairman of Wyldecrest Parks, Alfie Best. He is an interesting character but, as we all know, any programme of this type is edited for greatest impact. Only three relationships were shown: a … [Read more...] about Big Boss: Undercover
Railway Pensioners 2
It is, perhaps, unsurprising that a lesson in customer service was spotted on the Nene Valley Railway. It is also the case that there was little thought from me that there would be anything other than great service. The weather was wonderful, the number of passengers was manageable, and the trains were on time. The general humour was excellent, and everyone was relaxed. … [Read more...] about Railway Pensioners 2
The Way We Treat Animals Defines Us
Perhaps this should be broadened to the way we treat children and animals defines us. In essence, it is the manner in which we deal with those who have no power and are totally reliant on us. There is a pretty tatty t-shirt in my drawers, which has been worn too much, on which the adage is, “I want to be the person my dog thinks I am”, a favourite t-shirt, favourite motto … [Read more...] about The Way We Treat Animals Defines Us